Evaluation of Hotels in Trabzon in Terms of Disabled Tourism

Participation in tourism activities is a right for all individuals in society. Facilitating the participation of individuals with disabilities in these activities, despite their limitations, is also a requirement stemming from international and national legislation. Therefore, this research aims to evaluate the practices of certified tourism operation hotels in Trabzon, a major tourism destination in the Black Sea Region, for individuals with disabilities, to identify existing deficiencies, and to develop proposed solutions for these problems. The research was designed using a mixed-use design. Managers of 42 certified tourism operation hotels in Trabzon completed surveys. Quantitative data from the surveys were transferred to SPSS, and descriptive analyses were conducted. The data obtained from the qualitative statements in the survey were analyzed by content analysis using the MAXQDA program. The study revealed inadequate disability-friendly practices in hotels, inadequate physical arrangements, a lack of specially trained personnel, and insufficient awareness of disability tourism.