Sürdürülebilir Kalkınma Amaçları
Yazarlar
Yayınlar
- MakaleYayıncıda açık erişim2023Scopus SJRQ2A randomized controlled trial of reflexology effect after abdominal surgery on patient satisfaction, pain and vital signs
Kapıkıran, Gürkan; Bulbuloglu, Semra; Gunes, Huseyin; Saritaş, Serdar; Demir, Bilsev
Objective: In our study, we investigated the effect of reflexology on patient satisfaction, pain and vital signs after abdominal surgery. Method: This study was conducted as a randomized controlled trial with the participation of 156 abdominal surgery patients hospitalized in the general surgery unit of a training and research hospital. Personal Information Form, Visual Analogue Scale and Newcastle Nursing Care Satisfaction Scale were used in data collection. We performed the data analysis with One-way analysis of variance, Chi-squared test, paired samples t-test, and independent samples t-test. Results: When the pain, vital signs and satisfaction levels of the experimental and control groups were compared, the pain intensity of the experimental group was found to be lower and the level of satisfaction was higher after reflexology (p<0.01). After reflexology, the blood pressure was closer to 120/80 in the experimental group, the respiratory rate was between 16-22 (number/minute), the difference between the experimental and control groups were statistically significant (p<0.01). There was no statistically significant difference between the pulce oximetry values between the experimental and control groups. Conclusion: Surgical pain and non-optimal vital signs that are not well managed after surgery causes various complications and decrease patient satisfaction. The results of our study emphasize the power of reflexology in effective surgical pain management and normalizing vital signs and increasing patient satisfaction. We suggest that reflexology be performed to patients following abdominal surgery.
AtıfScopus8WoS7OpenAlex10
İncele - Yüksek Lisans TeziAçık Erişim2022Şehir hastanelerinde hizmet kalitesinin hasta memnuniyetine ve hasta sadakatine etkisi
Aysun Turkay Aba
Bu araştırmanın amacı, şehir hastanelerinde hizmet kalitesinin hasta memnuniyetine ve hasta sadakatine etkisini incelemektir. Buna ek olarak, araştırmada hasta memnuniyetinin hasta sadakatine etkisi incelenmiştir. Nicel araştırma yönteminin kullanıldığı araştırmanın evrenini, Kayseri Şehir Hastanesinden 2022 Ocak-Haziran ayları arasında sağlık hizmeti alan hastalar oluşturmaktadır. Araştırmada amaçlı örnekleme yöntemi kullanılmış ve araştırma verileri Kayseri Şehir Hastanesinden sağlık hizmeti alan 516 hastadan yüz yüze anketler yoluyla elde edilmiştir. Elde edilen veriler Yapısal Eşitlik Modellemesi ile analiz edilmiştir. Analiz sonucunda, şehir hastanelerinde hizmet kalitesini oluşturan boyutlardan etkileşim kalitesi, fiziksel çevre kalitesi ve çıktı kalitesinin hasta memnuniyeti ve hasta sadakati üzerinde anlamlı bir etkiye sahip oldukları saptanmıştır. Buna ek olarak, şehir hastanelerinde hasta memnuniyetinin hasta sadakati üzerinde anlamlı bir etki oluşturmadığı belirlenmiştir. Şehir hastanelerinde hizmet kalitesi alt boyutlarında ise etkileşim kalitesi açısından profesyonel yeteneklerin, fiziksel çevre kalitesi açısından ambiyans ve estetiğin ve çıktı kalitesi açısından ise tedavi çeşitliliğinin hasta memnuniyeti üzerinde anlamlı ve güçlü bir etki oluşturduğu saptanmıştır. Hasta sadakati bağımlı değişkeni açısından ise etkileşim kalitesi boyutlarından çalışanlarla etkileşimin ve problem çözme becerisinin ve fiziksel çevre kalitesi boyutlarından hastanenin temizliğinin sadakat üzerinde oluşturduğu etki dikkat çekici bir sonuç olarak ortaya çıkmıştır. Bunların aksine çıktı kalitesi boyutlarının ise hasta sadakati üzerinde anlamlı bir etki oluşturmadığı saptanmıştır.
- MakaleYalnız künye2012Scopus SJRQ1Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: A case study from Turkey
Altuntas, Serkan; Dereli, Türkay; Yilmaz, Mustafa Kemal
The main objectives of this study are to: (i) measure hospital service quality by using analytic hierarchy process (AHP) and analytic network process (ANP) as a multi-criteria decision making method to acquire the relationship and the level of the importance among service quality measurement (SERVQUAL) dimension; (ii) find perceived service quality with respect to different hospital classes (A, B and C) in Istanbul, Turkey; (iii) compare AHP- and ANP-based weighted SERVQUAL scales with the unweighted SERVQUAL scale for public hospital service quality in terms of different hospital classes (A-B and C). First, four hospitals are selected randomly for each class and then, a questionnaire based on the SERVQUAL model is conducted for each class to measure perceived service quality with respect to five major criteria, namely tangible, reliability, responsiveness, assurance and empathy, from patients' viewpoints at hospitals. Next, the second questionnaire based on ANP is developed to evaluate the importance of criteria and construct the relations among the criteria. The study sample contains 281 outpatients totally. Three important findings are obtained in this study. First, there is a significant difference among different hospital classes regarding the perceived service quality. Second, according to the patients, the most important service quality dimensions are empathy, the knowledge of employees, sympathetic and reassuring employees, services provided at the time promised to do so, and safe feeling of patients in interactions with hospital employees. Thirdly, the, perceived service quality through the AHP- and ANP-based SERVQUAL scale is higher than that with the unweighted SERVQUAL scale.
AtıfScopus93WoS74OpenAlex100İncele