Sürdürülebilir Kalkınma Amaçları
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Yayınlar
- MakaleAçık Erişim2025Scopus SJRQ2A comparative analysis of teachers' attitudes towards including all students in six countries
Charitaki, Garyfalia; Kourti, Isidora; Gregory, Jess L.; Ozturk, Mesut; Ismail, Zaleha; Alevriadou, Anastasia; Soulis, Spyridon-Georgios; Kypriotaki, Maria; Sakici, Sehnaz; Demirel, Can
This study aims to explore differences across Greece, the UK, the USA, Malaysia, Romania, and Turkey in terms of their attitudes towards inclusive education and validate the three-model structure for attitudes towards inclusion across the above six countries. All special education teachers were administered the ATTAS-mm scale. They were employed in mainstream schools or parallel support and/or resource classes in six countries. The identified differences were interpreted regarding the effect of years of teaching experience, educational work level of teachers, and the highest degree completed across the different participating countries. Two-step cluster analysis suggested a two-cluster solution for Greece, the USA and the UK, and a three-cluster solution for Malaysia and Turkey. Finally, years of teaching experience, educational work level, and the highest degree completed had a significant effect on teachers' attitudes towards inclusion in all countries. Results are discussed for their implications in teachers training.
AtıfScopus7WoS6OpenAlex10
İncele - MakaleYalnız künye2012Scopus SJRQ1Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: A case study from Turkey
Altuntas, Serkan; Dereli, Türkay; Yilmaz, Mustafa Kemal
The main objectives of this study are to: (i) measure hospital service quality by using analytic hierarchy process (AHP) and analytic network process (ANP) as a multi-criteria decision making method to acquire the relationship and the level of the importance among service quality measurement (SERVQUAL) dimension; (ii) find perceived service quality with respect to different hospital classes (A, B and C) in Istanbul, Turkey; (iii) compare AHP- and ANP-based weighted SERVQUAL scales with the unweighted SERVQUAL scale for public hospital service quality in terms of different hospital classes (A-B and C). First, four hospitals are selected randomly for each class and then, a questionnaire based on the SERVQUAL model is conducted for each class to measure perceived service quality with respect to five major criteria, namely tangible, reliability, responsiveness, assurance and empathy, from patients' viewpoints at hospitals. Next, the second questionnaire based on ANP is developed to evaluate the importance of criteria and construct the relations among the criteria. The study sample contains 281 outpatients totally. Three important findings are obtained in this study. First, there is a significant difference among different hospital classes regarding the perceived service quality. Second, according to the patients, the most important service quality dimensions are empathy, the knowledge of employees, sympathetic and reassuring employees, services provided at the time promised to do so, and safe feeling of patients in interactions with hospital employees. Thirdly, the, perceived service quality through the AHP- and ANP-based SERVQUAL scale is higher than that with the unweighted SERVQUAL scale.
AtıfScopus93WoS74OpenAlex100İncele - DergiEDUCATIONAL RESEARCH AND EVALUATION