Effects of nepotism on job stress, job satisfaction, negative word of mouth and intention to quit: A study on employees working for family firms

Family firms have an important place both at Turkey economy and at world economy. When taking the share of the family firms of the economy into considerance, these firms should be carefully analyzed and their problems should be solved. Because, these problems decrease the efficiency and productivity of the family firms. One of the important problems that the family businesses have is nepotism. The purpose of this study is to investigate the potential effects of nepotism on job stress, job satisfaction, negative word of mouth and intention to quit through the use of family firms employees. Data was gathered by questionnaire method. The research is carried on 130 administrators and workers who work at family firms operating in Trabzon and are not family members. Empirical evidence indicates that nepotism will exert a negative effect on job satisfaction and a positive effect on job stress, negative word of mouth and intention to quit.